Based on the sector’s growing demands, Discover Dominica Authority, through the Dominica State College, recently delivered a series of certification training specialized for taxi drivers and operators. The interactive training series was held on October 16-23, November 13-20, and November 20-25, and comprised of three cohorts representing independent contractors and taxi associations.
Each cohort underwent the ‘Certification Process & Importance of Tourism to Dominica’ training which highlighted core topic areas including the sectors of Dominica’s tourism, the benefits of standards and the responsibilities of taxi drivers and operators. Evaluations consisted of a written and road evaluation, CPR training and first aid. Upon successful completion of the training, the taxi drivers and operators were conferred NISE (Nature Island Standards of Excellence) certification licenses.
The NISE certification program regulates and certifies tourism services in accordance with the Tourism Regulations and Standards Act #19 of 2005. This applies to the public and private tourism sector services including accommodation, taxis, tour guiding, vending, watersports, car rentals, food and beverage, tour operators and travel agencies. Some of the benefits of being NISE-certified include involvement in Discover Dominica Authority’s marketing initiatives, such as tradeshows and tourism publications, and the use of DDA’s electronic logo on its members digital platforms.
Taxi training and certification is crucial in creating a positive and welcoming environment for tourists. Well-prepared and professional taxi drivers can enhance the overall tourism experience, leading to increased visitor satisfaction, repeat business, and positive word of mouth.
Discover Dominica Authority welcomes and congratulates the successful participants and thanks the Dominica State College for its continuous support in strengthening the destination’s tourism workforce. For more information about NISE certification, please call 255-8221 or email Product Development at [email protected].